Frequently Asked Questions
Purrfectly Crafted - Frequently Asked Questions
General Questions
What is Purrfectly Crafted?
Purrfectly Crafted is a shop dedicated to providing unique and high-quality gifts and accessories for cat lovers! We offer a wide variety of purr-fectly crafted items, from home décor and jewelry to apparel and fun gadgets.
Where is Purrfectly Crafted located?
We are primarily an online store. We do not currently have a physical brick-and-mortar location.
How can I contact Purrfectly Crafted?
You can contact us through the "Contact Us" section of our website. We also try to be active on our social media channels @purrfectlycraftedgifts (TikTok/Instagram).
What are your business hours?
Our online store is open 24/7! You can browse and place orders any time. Our customer service team is typically available Mon/Sat 9am -5pm.
Products & Ordering
What kind of products do you sell?
We sell a wide array of cat-themed gifts and accessories, including:
* Home décor (cat-shaped planters, wall art, blankets)
* Jewelry (necklaces, earrings, bracelets with cat motifs
* Mugs, tumblers, and drinkware
* Cat-themed stationary and accessories
* Pet accessories (cat toys, beds, etc.)
How do I place an order?
Simply browse our website, add the items you want to your cart, and proceed to checkout. You'll be prompted to enter your shipping and payment information.
Do you offer discounts or promotions?
Yes! We frequently run promotions and offer discounts. Sign up for our email newsletter to receive updates on sales, new arrivals, and special offers. You can also follow our social media pages.
What payment methods do you accept?
We currently accept Stripe and PayPal.
Shipping & Returns
Where do you ship?
We ship to worldwide
What are your shipping costs?
Shipping costs vary depending on the order total and shipping destination. You can see the shipping cost at checkout before placing your order.
How long does it take to process and ship an order?
We typically process and ship orders within 5 business days. Shipping times vary depending on your location.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order's progress.
What is your return policy?
We want you to be happy with your purchase! We offer a 30 day return policy. If you're not satisfied with your order, please contact us within 5 days of receiving it to initiate a return. Items must be returned in their original unworn/unused condition with all packaging intact.
What if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damaged item and packaging. We will work with you to resolve the issue.
Other
How can I get in touch?
Please use the "Contact Us" form on our website. We'd be happy to assist you!